AI Phone Receptionist for Appliance Repair
A broken fridge can’t wait for a callback, and you can’t answer with your hands inside a dishwasher. Maurie AI answers on your business number, gets the appliance, the brand and the problem, books the visit and sends you the details.
What callers ask, and what happens next.
“My fridge stopped cooling.”
It asks the questions you give it, like the brand and what the fridge is doing, so your tech arrives knowing the job. Calls that can’t wait are marked urgent.
“What’s your service call fee?”
It gives the prices you set, and whether the fee goes toward the repair, if your FAQs say so.
“Do you fix Samsung washers?”
It answers from the brands and appliances you service, so it never books a job you don’t do.
“Is my repair still under your warranty?”
It explains your warranty terms from your FAQs, and takes the details so your team can check the job.
Set up in three steps.
- 01
Teach it about your business
Train it on your website, files, and FAQs, or start from a chat agent’s training. Give it a name, pick its voice, and write what callers hear first.
- 02
Decide when a person steps in
Let it answer every call, only the calls your team misses, or after hours. Transfer callers when they ask for a person, only when it’s urgent, or have it take a message instead.
- 03
Test, then go live
Talk to it from your browser first. Then choose a package, pick a US number or forward your existing one, and it starts answering.
How a call sounds.
OwenThanks for calling Brightline Appliance Repair, this is Owen. How can I help?
CallerHi, my dishwasher won’t drain. There’s water sitting at the bottom.
OwenSorry about that. What brand is it, and about how old?
CallerIt’s a Bosch, maybe six years old.
OwenThanks, we service Bosch. I have a technician tomorrow at 8 am or Friday at 1 pm.
CallerTomorrow at 8.
OwenYou’re booked for tomorrow at 8 am. Can I get your name and address?
An example call. Brightline Appliance Repair and Owen are made-up names. Every real call is saved with its recording, transcript and summary, and your team is notified with the caller’s name.
The job keeps moving.
Every appliance on file
The caller becomes a contact in your CRM with the call’s recording, transcript and summary, plus your own properties like the appliance, the brand, the model number and the purchase date.
Paid at the door
Take a card payment with Maurie Pay, or ring up the repair with the Cash Register in the iPhone app.
Waiting on parts
Track each job on a task board, from diagnosed to parts ordered to fixed, with the customer’s contact linked to every task.
Reviews
Ask happy customers for a Google review with an automated follow-up.
From $49 a month, on any plan.
AI Phone Receptionist is a separate monthly package for each receptionist, available on every plan including Free: AI Receptionist 100 at $49, AI Receptionist 300 at $99, or AI Receptionist 700 at $199 a month. Appointment booking needs Starter or above. US phone numbers only.
See all Maurie AI plans →AI receptionist for appliance repair businesses: common questions
Can it get the model number?
It asks the questions you add to its training, like the brand, the model and what’s wrong, and the answers are in the call’s transcript and summary.
Can it answer in Spanish?
Yes. Set the receptionist to English and Spanish and it answers in the language the caller uses.
Can it answer only when we’re busy?
Yes. Choose “only the calls your team misses” and it picks up when nobody else does, or let it answer every call.
Can I keep my number?
Yes. Forward your existing number to the receptionist, or pick a new local US number by area code or ZIP code.
What does it cost?
A monthly package on any Maurie AI plan, Free included: 100 minutes for $49, 300 for $99 or 700 for $199, counted by the second, with a monthly limit you set. Booking needs Starter or above. US phone numbers only.
Answer every call
from today.
Create a free account, test the receptionist from your browser, then pick a number.
Get started for free →US phone numbers only. Appointment booking needs Starter or above.