AI Phone Receptionist for HVAC Companies
On the first hot day of summer, every phone in town rings at once. Maurie AI answers each call on your business number, books the service visit and flags the no-AC calls, so your busiest week doesn’t turn into a week of voicemails.
What callers ask, and what happens next.
“Our AC stopped working and it’s 95 degrees in here.”
Urgent calls can go straight to your team during your hours, or be taken as a message with the address, the problem and a callback number.
“How much is a furnace tune-up?”
It gives the prices and specials you’ve put on your website or in its FAQs, and nothing you haven’t.
“Do you have a maintenance plan?”
It explains your plan from your own content and takes the caller’s details, so you can sign them up.
“Can someone look at my thermostat this week?”
On Starter and up it checks your Google Calendar and books an open slot during the call.
Set up in three steps.
- 01
Teach it about your business
Train it on your website, files, and FAQs, or start from a chat agent’s training. Give it a name, pick its voice, and write what callers hear first.
- 02
Decide when a person steps in
Let it answer every call, only the calls your team misses, or after hours. Transfer callers when they ask for a person, only when it’s urgent, or have it take a message instead.
- 03
Test, then go live
Talk to it from your browser first. Then choose a package, pick a US number or forward your existing one, and it starts answering.
How a call sounds.
AvaThanks for calling Northside Heating & Air, this is Ava. How can I help?
CallerHi, our furnace is running but the air coming out of the vents is cold.
AvaSorry to hear that. Is the house getting colder right now?
CallerYes, it’s about 60 inside and dropping.
AvaI’ll mark this as a no-heat call. I can have a technician there today between 2 and 4 pm. Does that work?
CallerYes, please.
AvaYou’re booked for today between 2 and 4 pm. Can I get your name and address?
An example call. Northside Heating & Air and Ava are made-up names. Every real call is saved with its recording, transcript and summary, and your team is notified with the caller’s name.
The job keeps moving.
The problem, before the tech arrives
Every caller becomes a contact in your CRM with the call’s recording, transcript and summary, so your technician knows what’s wrong before knocking.
Estimates for new systems
Send a replacement estimate for e-signature with Maurie Docs, and take a card payment with Maurie Pay when the install is done.
Maintenance plans
Bill maintenance plan members monthly or yearly with Subscriptions on Growth and Pro, with invoices and failed-payment recovery handled for you.
Seasonal reminders and reviews
Email past customers before AC season and furnace season with a campaign, and ask happy customers for a Google review.
From $49 a month, on any plan.
AI Phone Receptionist is a separate monthly package for each receptionist, available on every plan including Free: AI Receptionist 100 at $49, AI Receptionist 300 at $99, or AI Receptionist 700 at $199 a month. Appointment booking needs Starter or above. US phone numbers only.
See all Maurie AI plans →AI receptionist for HVAC companies: common questions
Can it tell a no-heat call from a routine tune-up?
Set transfers to “only when it’s urgent” and add what counts as urgent for you to its training, like no heat in winter or no cooling in a heat wave. Routine calls get booked or taken as a message.
What happens with calls at night or on weekends?
Choose “after hours” and it answers when you’re closed: it takes the caller’s details and the problem, and your team is notified. Transfers to a person happen during your set hours.
Will it quote prices for a new system?
Only prices you give it. Most HVAC companies share service-call and tune-up prices and quote new systems after a visit, which it can book.
Do I need a new phone number?
No. Forward the number on your trucks and website to it, or pick a new local US number by area code or ZIP code.
How is it priced?
It’s a monthly package on any Maurie AI plan, Free included: 100 minutes for $49, 300 for $99 or 700 for $199, counted by the second, with a monthly limit you set. Booking appointments needs Starter or above. US phone numbers only.
Answer every call
from today.
Create a free account, test the receptionist from your browser, then pick a number.
Get started for free →US phone numbers only. Appointment booking needs Starter or above.